Scroll down for details on Supervisor, Time Management and Service Seminars...
The Super Supervisor
Wed. Nov 2nd 8am-12pm - Limit Only 10 Seats! CLOSED
This seminar is very popular - book early to avoid disappointment.
The Met Coffeehouse North Conway Village
Become a more effective leader
Are you a new supervisor? Have you been managingpeople for years, but noticed it's a whole new game these days?
Are you supervising more than one generation?
Even the most seasoned veteran employers can learn to increase morale, productivity and communication, so if you're new to supervising, imagine what you can learn!
How much money does negative attitude or poor communication actually cost?
How to get employees to help you reach your goals and your companies goals.
Recognize key differences in personality types and learn to communicate with them.
How to get your employees to understand what you want.
You can't change people! - or can you?! - Learn simple techniques that lead to behavior change for your staff.
Learn how and when to delegate and help your people deal with change.
Who Should Attend: Anyone responsible for managing or leading others. Especially helpful for the new supervisor, but past students with years of management experience have raved about new skills learned and new applications to use with new generations and new work ethics.
Recent Reviews posted online: Great Seminar - Mr Kline is not only informative in a practical sense, but he is able to get authentic engagement from his participants. Bravo! - Mr. H of N. Conway
I highly recommend these seminars! The one for Supervisors energized me into making some great changes in my job. Thanks Michael! PS-check out the new Help Wanted ad this week - Ms. T of Bartlett.
Only 15% of employees even know what the top priority is in most companies. This seminar is designed to teach you how to make a difference and to give you the tools to empower your team to focus and execute toward that priority.
Are you a new supervisor? Have you been managingpeople for years, but noticed it's a whole new game these days?
Are you supervising more than one generation?
Even the most seasoned veteran employers can learn to increase morale, productivity and communication, so if you're new to supervising, imagine what you can learn!
How much money does negative attitude or poor communication actually cost?
How to get employees to help you reach your goals and your companies goals.
Recognize key differences in personality types and learn to communicate with them.
How to get your employees to understand what you want.
You can't change people! - or can you?! - Learn simple techniques that lead to behavior change for your staff.
Learn how and when to delegate and help your people deal with change.
Who Should Attend: Anyone responsible for managing or leading others. Especially helpful for the new supervisor, but past students with years of management experience have raved about new skills learned and new applications to use with new generations and new work ethics.
Recent Reviews posted online: Great Seminar - Mr Kline is not only informative in a practical sense, but he is able to get authentic engagement from his participants. Bravo! - Mr. H of N. Conway
I highly recommend these seminars! The one for Supervisors energized me into making some great changes in my job. Thanks Michael! PS-check out the new Help Wanted ad this week - Ms. T of Bartlett.
Only 15% of employees even know what the top priority is in most companies. This seminar is designed to teach you how to make a difference and to give you the tools to empower your team to focus and execute toward that priority.
Time Management Cure
Booked on Request Only.
Email or call 603 986 8541
The time management process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.
Learn Nine Ways to Overcome Procrastination
Keep a clean and organized desk in Four Easy Steps
The Four D’s of Managing Workflow
At the end of this workshop, participants should be able to:
Plan and prioritize each day’s activities in a more efficient, productive manner
Overcome procrastination quickly and easily
Handle crises effectively and quickly
Organize your workspace and workflow to make better use of time
Delegate more efficiently
Use rituals to make your life run smoother
Plan meetings more appropriately and effectively
Learn Nine Ways to Overcome Procrastination
Keep a clean and organized desk in Four Easy Steps
The Four D’s of Managing Workflow
At the end of this workshop, participants should be able to:
Plan and prioritize each day’s activities in a more efficient, productive manner
Overcome procrastination quickly and easily
Handle crises effectively and quickly
Organize your workspace and workflow to make better use of time
Delegate more efficiently
Use rituals to make your life run smoother
Plan meetings more appropriately and effectively
The Cure for Common Service
Sold Out - Available on site by request.
Wed. Oct 12th 8am-12pm - Limit Only 10 Seats!
Everyone is in Customer Service
From Bad to Good or Good to Great! Growth is about making every customer contact as amazing as possible. Few things are as expensive as not keeping customers you already have and not getting referrals and life-long loyalty. That doesn't happen with good-enough service, it happens with uncommon, consistently amazing customer service.
Are you offending customers without even knowing it? Identify the 5 most offensive phrases you use every day that don't bother a customer enough to complain, but erode any chance of building loyalty. Ever wonder why you click with some customers and not others? Learn to recognize major personality types and how to speak their language instantly - this will not only improve service, it will greatly increase sales! You also learn the basics behind the "7 Habits of Highly Effective People" as they apply to customer service and create a culture where doing things well is just a way of life!
Who should attend: Owners or top managment that are looking for a company-wide service initiative to give their entire staff. Anyone who works with customers, employees or suppliers. Yes, that means everyone! Of course its ideal for anyone new to working in front of the public, or who has challenges in that area, but improving your ability to communicate effectively with customers is the same as communicating effectively with everyone else. The rules learned in this class could change your entire company if adopted by everyone as a company service initiative! This workshop can be booked on site for the entire staff.
Are you offending customers without even knowing it? Identify the 5 most offensive phrases you use every day that don't bother a customer enough to complain, but erode any chance of building loyalty. Ever wonder why you click with some customers and not others? Learn to recognize major personality types and how to speak their language instantly - this will not only improve service, it will greatly increase sales! You also learn the basics behind the "7 Habits of Highly Effective People" as they apply to customer service and create a culture where doing things well is just a way of life!
Who should attend: Owners or top managment that are looking for a company-wide service initiative to give their entire staff. Anyone who works with customers, employees or suppliers. Yes, that means everyone! Of course its ideal for anyone new to working in front of the public, or who has challenges in that area, but improving your ability to communicate effectively with customers is the same as communicating effectively with everyone else. The rules learned in this class could change your entire company if adopted by everyone as a company service initiative! This workshop can be booked on site for the entire staff.
